Sessions

Saturday, March 16, 9:00 AM - 6:00 PM

  • Room: N109, Central Hall
There is no question that e-commerce is growing exponentially as consumers shift their buying behaviors from traditional brick and mortar stores to shopping online. With programs like Amazon’s Prime Membership, consumers are many times choosing convenience over price. The biggest question is this — are YOU building a brand online... Read More
Track(s)

    Sunday, March 17, 8:00 AM - 8:45 AM

    • Room: N243
    Learn the A-B-C's of ASD Market Week. Shop like a pro, find the best margin-making merchandise, and get the 4-1-1 on all the fun, too!...
    Speaker(s)
    Speaker/Presenter
    Nicole Leinbach Reyhle
    Retail Minded

      Sunday, March 17, 9:30 AM - 9:45 AM

      • Room: Central Hall Lobby
      At least thirty percent of all products ordered online are returned. And, ninety-five percent of online shoppers say they will buy from an e-tailer again if the returns experience is easy and convenient. With numbers like those, it’s evident that a clear and flexible package returns policy and process is... Read More
      Speaker(s)
      Speaker
      Kevin Shreves
      Stamps
      Track(s)
      • Pop-Up Session

      Sunday, March 17, 10:00 AM - 10:15 AM

      • Room: Central Hall Lobby
      The world of e-commerce is growing bigger and more complex every year. Online sellers now have to choose buyer personas to target, which marketplaces to sell on, and which software best suits their needs and ability to scale. With the rapid evolution of Amazon and the growing dominance of sites... Read More
      Speaker(s)
      Speaker/Presenter
      Tim Bildstein
      Sales Manager
      SellerActive
      Track(s)
      • Pop-Up Session

      Sunday, March 17, 10:00 AM - 10:45 AM

      • Room: Show Floor, Booth #C3124
      Amazon FBA 101...
      Speaker(s)
      Speaker
      Tyler Nelson
      Superhero Sellers
      Track(s)
      • Regular Session

      Sunday, March 17, 11:00 AM - 11:15 AM

      • Room: Central Hall Lobby
      Reviews are everywhere on Amazon, Yelp and Google. According to BrightLocal, 95% of consumers between the ages of 18 and 34 read reviews for local businesses in 2018 and 91% trust online reviews as much as personal recommendations. This session will cover how to handle your positive and critical reviews... Read More
      Speaker(s)
      Speaker
      Genna Gold
      YELP
      Track(s)
      • Pop-Up Session

      Sunday, March 17, 11:00 AM - 11:45 AM

      • Room: Show Floor, Booth #C3124
      Speaker(s)
      Track(s)
      • Regular Session
      • Room: C3154 - Source Direct Seminar Stage (Central Hall)
      Speaker(s)
      Track(s)
      • Seminar
      • Room: Show Floor, Booth #SL3056
      Speaker(s)
      Track(s)
      • Regular Session

      Sunday, March 17, 11:00 AM - 12:00 PM

      • Room: S231
      Katharyne Shelton started selling successfully on Amazon in 2013, going from $0 to $100k in her first year. Since then, she ‘accidentally’ grew an online following of tens of thousands of happy sellers and teamed up with technical visionary (and now-husband) Isaac Gonzalez to launch six major video courses and... Read More
      Speaker(s)
      Speaker/Presenter
      Isaac Gonzalez
      Tangent.rocks
      Speaker/Presenter
      Katharyne Shelton

        Sunday, March 17, 12:00 PM - 1:00 PM

        • Room: Central Hall Lobby
        Are you stuck in a retail rut? Do customers ignore the very things that once got them off the couch and in your front door? Are you looking for new ideas to re-energize your business? Then you’ll want to join Rich Kizer and Georganne Bender for an hour of non-stop... Read More
        Speaker(s)
        Speaker
        Georganne Bender
        Kizer & Bender Speaking
        Speaker
        Rich Kizer
        Partner
        Kizer & Bender
        Track(s)

          Sunday, March 17, 12:30 PM - 1:30 PM

          • Room: C3154 - Source Direct Seminar Stage (Central Hall)
          This session will cover the fundamentals of sourcing your products overseas. The panel will share their varied expertise covering the process of finding new suppliers, supply chain strategies as well as the art of negotiation and legal issues for newcomers to the industry....
          Speaker(s)
          Panel Moderator
          Brandon Andrews
          CoFounder / Editor in Chief
          The Private Label Insider
          Panelist
          Chad Schofield
          BoxC Logistics
          Panelist
          Farah Bhatti
          Buchalter
          Panelist
          Tim Jordan
          Track(s)
          • Panel

          Sunday, March 17, 1:15 PM - 1:30 PM

          • Room: Central Hall Lobby
          Join Attorney CJ Rosenbaum as he shares how you can draft your own Plan of Action for Amazon. Attendees can expect to learn how to identify the root cause of the problem with your account (perceived or an actual issue), persuasively draft an Immediate Corrective Action plan and craft the... Read More
          Speaker(s)
          Speaker
          CJ Rosenbaum
          Rosenbaum Famularo, P.C.
          Track(s)
          • Pop-Up Session

          Sunday, March 17, 1:45 PM - 2:00 PM

          • Room: Central Hall Lobby
          Shipping and shopping go hand-in-hand nowadays, which is why an effective shipping strategy should be at the top of your priority list.  Join Refund Retriever’s Founder and President as he shares five ways to help you evaluate your current shipping efforts and strengthen your parcel efficiency. You’ll learn ways to... Read More
          Speaker(s)
          Speaker
          Brian Gibbs
          Founder & President of Refund Retriever
          Refund Retriever, LLC
          Track(s)
          • Pop-Up Session

          Sunday, March 17, 1:45 PM - 2:45 PM

            Speaker(s)
            • Seminar
            • Room: C3154 - Source Direct Seminar Stage (Central Hall)
            Speaker(s)
            Track(s)
            • Seminar

            Sunday, March 17, 2:00 PM - 2:45 PM

            • Room: Show Floor, Booth #C3124
            Speaker(s)
            Track(s)
              • Room: Show Floor, Booth #SL3056
              Speaker(s)
              Track(s)
                • Room: Show Floor, C3133
                Speaker(s)
                • Regular Session

                Sunday, March 17, 2:15 PM - 2:30 PM

                • Room: Central Hall Lobby
                Learn about how a loyalty program can help you distinguish between your most and least valuable customers. Next step? Turn those most valuable customers into repeat buyers. ...
                Speaker(s)
                Speaker
                Caro Jang
                Lightspeed POS
                Track(s)
                • Pop-Up Session

                Sunday, March 17, 3:00 PM - 3:30 PM

                • Room: Central Hall Lobby
                Capturing customers is one thing... keeping them is another. In this panel discussion you can expect to gain quality insight from industry leaders on ways to not just attract customers but retain them while building brand loyalty and revenue. ...
                Speaker(s)
                Moderator
                Nicole Leinbach Reyhle
                Retail Minded
                Track(s)
                • Panel

                Sunday, March 17, 3:00 PM - 3:45 PM

                • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                Speaker(s)
                Track(s)
                  • Room: Show Floor, Booth #C3124
                  Speaker(s)
                  Track(s)
                  • Regular Session

                  Sunday, March 17, 4:00 PM - 4:45 PM

                  • Room: Show Floor, Booth #SL3056
                  Legal marijuana is a multibillion dollar industry in the US. As more and more states move marijuana out of the shadows and into a regulated marketplace, what does that mean for retailers looking to join the green rush? How can your business influence state and federal policies to help end... Read More
                  Speaker(s)
                  Speaker/Presenter
                  Jenn Michelle Pedini
                  Development Director
                  NORML
                  Track(s)

                    Sunday, March 17, 4:00 PM - 5:00 PM

                    • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                    Section 301 Tariffs:  US Targets $200 Billion Worth of Chinese Imports Attendees will learn about existing trade agreements, get an update on the latest trade developments and learn how current trade policy can affect their business.  This session will offer a clear understanding of the new policies, and provide importers, manufacturers,... Read More
                    Speaker(s)
                    Moderator
                    Brian Beck
                    SVP of Strategy
                    Guidance
                    Speaker
                    Gail Strickler
                    President for Global Trade
                    Global Trade for Brookfield Associates, LLC
                    Track(s)
                    • Seminar

                    Sunday, March 17, 4:15 PM - 4:30 PM

                    • Room: Central Hall Lobby
                    There are 4 steps to moving out the most inventory ever AND putting the most cash in your pocket. This is not about just doing a sale. There is a science to all of retail inventory management – and this part is EASY to use once you know the 4... Read More
                    Speaker(s)
                    Speaker/Presenter
                    Cathy Donovan Wagner
                    RETAILMavens
                    Track(s)
                    • Pop-Up Session

                    Sunday, March 17, 4:45 PM - 5:00 PM

                    • Room: Central Hall Lobby
                    Did you know you can use your physical store’s technology to onboard shoppers to your e-commerce website, loyalty program, social media accounts, and more? Presenting PromoPRNT, an innovative way to use your existing technology to deliver promotions, advertisements, and miscellaneous messages such as now hiring, store hours, and links to... Read More
                    Speaker(s)
                    Speaker
                    David Salisbury
                    Star Cloud Services
                    Track(s)
                    • Pop-Up Session

                    Sunday, March 17, 5:00 PM - 5:45 PM

                    Monday, March 18, 8:00 AM - 8:45 AM

                    • Room: N243
                    Learn the A-B-C’s of ASD Market Week. Shop like a pro, find the best margin-making merchandise, and get the 4-1-1 on all the fun, too! ...

                      Monday, March 18, 9:00 AM - 9:45 AM

                      • Room: Show Floor, Booth #SL3056
                      The Culture+ marketplace is exploding, with thousands of new legal hemp, CBD and cannabis-culture products creating consumer excitement. MJBA’s founder and executive director David Rheins has teamed up with Higher Ground TV editor Michael Stusser to curate The Hottest Hemp, CBD & Culture+ Products of 2019. These are the products that... Read More
                      Speaker(s)
                      Speaker
                      David Rheins
                      Founder & Executive Director
                      Marijuana Business Association (MJBA)
                      Track(s)

                        Monday, March 18, 9:30 AM - 10:30 AM

                        • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                        This session will cover the fundamentals to help aid you through the sourcing process. The panel will discuss in-depth the quality control process, legal contracts, and logistics of getting the products from the factory to your warehouse....
                        Speaker(s)
                        Panel Moderator
                        Brandon Andrews
                        CoFounder / Editor in Chief
                        The Private Label Insider
                        Panelist
                        Chad Schofield
                        BoxC Logistics
                        Panelist
                        Farah Bhatti
                        Buchalter
                        Panelist
                        Kimberly Daniels
                        CEO
                        Mercantile Logistics & International Trade, Inc.
                        Panelist
                        Nathan Resnick
                        Sourcify
                        Track(s)
                        • Panel

                        Monday, March 18, 10:00 AM - 10:15 AM

                        • Room: Central Hall Lobby
                        Becoming a true Direct-to-Consumer (DTC) brand means owning the entire customer experience, from discovery to delivery and beyond. However, many brands are failing to deliver on this promise and still accept a level of friction in their buying journey that isn’t compatible with modern consumer expectation. With more than two-thirds... Read More
                        Speaker(s)
                        Speaker/Presenter
                        Sara Arthwell
                        Brightpearl
                        Track(s)
                        • Pop-Up Session

                        Monday, March 18, 10:00 AM - 10:45 AM

                        • Room: Show Floor, Booth #SL3056
                        Speaker(s)
                        Track(s)
                        • Panel
                        • Room: Show Floor, Booth #C3124
                        Speaker(s)
                        Track(s)

                          Monday, March 18, 10:00 AM - 11:00 AM

                          • Room: Show Floor, C3133
                          How do you optimize your business for the three major marketplaces? What are the best ways to optimize a selling strategy for new products, resale, and channel expansion? And how does algorithmic repricing software actually work? Join SellerActive CEO and Co-Founder Jason Harra as he demystifies multichannel e-commerce, demonstrates profit... Read More
                          Speaker(s)
                          Speaker
                          Jason Harra
                          Track(s)
                          • Breakout

                          Monday, March 18, 10:30 AM - 10:45 AM

                          • Room: Central Hall Lobby
                          Did you know you can use your physical store’s technology to onboard shoppers to your e-commerce website, loyalty program, social media accounts, and more? Presenting PromoPRNT, an innovative way to use your existing technology to deliver promotions, advertisements, and miscellaneous messages such as now hiring, store hours, and links to... Read More
                          Speaker(s)
                          Speaker/Presenter
                          David Salisbury
                          Track(s)
                          • Pop-Up Session

                          Monday, March 18, 10:45 AM - 11:45 AM

                          • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                          Section 301 Tariffs:  US Targets $200 Billion Worth of Chinese Imports Attendees will learn about existing trade agreements, get an update on the latest trade developments and learn how current trade policy can affect their business.  This session will offer a clear understanding of the new policies, and provide importers, manufacturers,... Read More
                          Speaker(s)
                          Moderator
                          Brian Beck
                          SVP of Strategy
                          Guidance
                          Speaker
                          Gail Strickler
                          President for Global Trade
                          Global Trade for Brookfield Associates, LLC
                          Track(s)
                          • Seminar

                          Monday, March 18, 11:00 AM - 11:15 AM

                            There are many reasons why the USPS is a very appealing alternative to the private carriers for ecommerce businesses who want to provide a positive customer experience while keeping shipping costs under control. In this session, we will discuss how to lower costs on package returns, increase efficiency for international... Read More
                            Speaker(s)
                            Speaker/Presenter
                            Kevin Shreves
                            Stamps
                            Track(s)
                            • Pop-Up Session

                            Monday, March 18, 11:00 AM - 11:45 AM

                            • Room: Show Floor, Booth #C3124
                            Speaker(s)
                            Track(s)
                            • Regular Session
                            • Room: C+ Stage, SL3056
                            Speaker(s)
                            Track(s)

                              Monday, March 18, 11:00 AM - 12:00 PM

                              • Room: S231
                              Low content books like guided journals and planners are a huge trend right now across the whole spectrum of demographics from kids to seniors. Since the launch of the Tangent Templates system, publishing a planner, journal (or any other kind of book) has become incredibly fast, cheap and easy. Want... Read More
                              Speaker(s)
                              Speaker/Presenter
                              Isaac Gonzalez
                              Tangent.rocks
                              Speaker/Presenter
                              Ms  Katharyne Shelton
                              Tangent

                                Monday, March 18, 11:15 AM - 12:15 PM

                                • Room: Show Floor, C3133
                                You simply can't sustain your business alone. You need a tribe you can count on. Be part of a winning community if you want to survive and thrive in the business wilderness. Find your tribe and change your life. *Jim will be available after speaking for book signing....
                                Speaker(s)
                                Keynote
                                Jim Cockrum
                                CC'S
                                • Keynote

                                Monday, March 18, 11:30 AM - 11:45 AM

                                • Room: Central Hall Lobby
                                Shipping is among the top ways to help your business thrive in the year ahead – particularly when you consider 95% of Americans shop online each year. With this in mind, managing your shipping priorities to save money on your parcel overhead and increase efficiency in your shipping efforts should... Read More
                                Track(s)
                                • Pop-Up Session

                                Monday, March 18, 12:00 PM - 1:00 PM

                                • Room: Central Hall Lobby
                                Author Chris Edmonds shares the three keys to creating a purposeful, positive, productive work culture in your retail business. Why should you care about culture? Because culture drives everything that happens in your workplace, for better or worse. If you want customers to be wowed by talented, engaged employees -... Read More
                                Speaker(s)
                                Keynote
                                Chris Edmonds
                                Track(s)
                                • Keynote

                                Monday, March 18, 12:30 PM - 1:30 PM

                                  Speaker(s)
                                  • Seminar
                                  • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                                  Speaker(s)
                                  Track(s)
                                  • Seminar

                                  Monday, March 18, 1:00 PM - 1:45 PM

                                  • Room: Show Floor, Booth #SL3056
                                  Speaker(s)
                                  Track(s)
                                    • Room: Show Floor, Booth #C3124
                                    Speaker(s)
                                    Track(s)
                                    • Regular Session

                                    Monday, March 18, 1:15 PM - 1:30 PM

                                    • Room: Central Hall Lobby
                                    If you think Amazon is stealing your business, you've got lots of company.  They're a behemoth that has completely changed how consumers think about shopping. But the truth is, if you're losing business to them, it is only because you are letting it happen.  Sure, Amazon is gaining market share... Read More
                                    Speaker(s)
                                    Speaker/Presenter
                                    Cathy Donovan Wagner
                                    RETAILMavens
                                    Track(s)
                                    • Pop-Up Session

                                    Monday, March 18, 1:15 PM - 2:00 PM

                                    • Room: Show Floor, C3133
                                    Speaker(s)
                                    Speaker
                                    Brian Beck
                                    SVP of Strategy
                                    Guidance

                                      Monday, March 18, 1:45 PM - 2:45 PM

                                      • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                                      This seminar provides a comprehensive overview of key intellectual property rights ( IPR) and enforcement issues and offers valuable guidance to how to protect your brands in the U.S. and overseas.  The discussion with discuss not only protection of the mark and how to enforce against unauthorized third parties and... Read More
                                      Speaker(s)
                                      Speaker
                                      Farah Bhatti
                                      Buchalter
                                      Track(s)
                                      • Seminar

                                      Monday, March 18, 2:00 PM - 2:15 PM

                                      • Room: Central Hall Lobby
                                      The world of e-commerce is growing bigger and more complex every year. Online sellers now have to choose buyer personas to target, which marketplaces to sell on, and which software best suits their needs and ability to scale. With the rapid evolution of Amazon and the growing dominance of sites... Read More
                                      Speaker(s)
                                      Speaker/Presenter
                                      Tim Bildstein
                                      Sales Manager
                                      SellerActive
                                      Track(s)
                                      • Pop-Up Session

                                      Monday, March 18, 2:00 PM - 2:45 PM

                                      • Room: Show Floor, Booth #C3124
                                      Speaker(s)
                                      Track(s)
                                      • Regular Session
                                      • Room: Show Floor, Booth #SL3056
                                      Speaker(s)
                                      Track(s)
                                      • Regular Session

                                      Monday, March 18, 2:30 PM - 2:45 PM

                                      • Room: Central Hall Lobby
                                      Reviews are everywhere, on Amazon, Yelp and Google. According to BrightLocal, 95% of consumers between the ages of 18 and 34 read reviews for local businesses in 2018 and 91% trust online reviews as much as personal recommendations. This session will cover how to handle your positive and critical reviews... Read More
                                      Speaker(s)
                                      Speaker/Presenter
                                      Genna Gold
                                      YELP
                                      Track(s)
                                      • Pop-Up Session

                                      Monday, March 18, 2:30 PM - 3:30 PM

                                      • Room: Show Floor, C3133
                                      Congratulations! You’ve launched your business and things are going well. You’re able to keep up with orders and get everything shipped out to your customer in a timely manner. But, as your business grows, and you need to get more and more orders out the door each day, will your... Read More
                                      Speaker(s)
                                      Speaker/Presenter
                                      Amine Khechfé
                                      Track(s)
                                      • Breakout

                                      Monday, March 18, 3:00 PM - 3:30 PM

                                      • Room: Central Hall Lobby
                                      Get into the minds of your potential customers in this panel discussion led by "Retail 101: The Guide to Managing & Marketing Your Business" Author Nicole Leinbach Reyhle. Expect to hear from customers as young as ten and into their Baby Boomer years with retail-realities revealed that you will not... Read More
                                      Speaker(s)
                                      Panelist
                                      Nicole Leinbach Reyhle
                                      Retail Minded
                                      Track(s)
                                      • Panel

                                      Monday, March 18, 3:00 PM - 3:45 PM

                                      • Room: Show Floor, Booth #SL3056
                                      Speaker(s)
                                      Track(s)
                                        • Room: Show Floor, Booth #C3124
                                        Speaker(s)
                                        Track(s)
                                        • Regular Session

                                        Monday, March 18, 3:00 PM - 4:00 PM

                                          Speaker(s)
                                          • Seminar
                                          • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                                          Speaker(s)
                                          Track(s)
                                          • Seminar

                                          Monday, March 18, 3:45 PM - 4:00 PM

                                          • Room: Central Hall Lobby
                                          Learn how to start collecting data effectively, tools you can use, and key metrics you should be looking at when it comes running a more efficient business. Lightspeed will be going over which reports you should be using - and why - in this 15 minute seminar....
                                          Speaker(s)
                                          Speaker/Presenter
                                          Caro Jang
                                          Lightspeed POS
                                          Track(s)
                                          • Pop-Up Session

                                          Monday, March 18, 3:45 PM - 4:45 PM

                                          • Room: Show Floor, C3133
                                          Becoming a true Direct-to-Consumer (DTC) brand means owning the entire customer experience, from discovery to delivery and beyond. However, many brands are failing to deliver on this promise and still accept a level of friction in their buying journey that isn’t compatible with modern consumer expectation. With more than two-thirds... Read More
                                          Speaker(s)
                                          Speaker/Presenter
                                          Sara Arthwell
                                          Brightpearl
                                          Track(s)
                                          • Breakout

                                          Monday, March 18, 4:00 PM - 4:45 PM

                                          • Room: Show Floor, Booth #SL3056
                                          Green beauty has evolved and shifted. Evio is working to create a conscious brand by eliminating and reducing the use of plastics in beauty and cosmetics, as well as shifting to the use of cannabis to create a more conscious and eco-focused product....
                                          Speaker(s)
                                          Speaker/Presenter
                                          Brandi Leifso
                                          Founder & CEO
                                          EVIO Beauty Group
                                          Track(s)

                                            Monday, March 18, 4:15 PM - 4:30 PM

                                            • Room: Central Hall Lobby
                                            Don't Let Amazon Seize Your Money!  You can get your money from Amazon via binding arbitration...and make Amazon pay the costs. Curious how? Learn from Attorney CJ Rosenbaum on what you need to know to rightfully gain back the money Amazon may be trying to keep from you. ...
                                            Speaker(s)
                                            Speaker/Presenter
                                            CJ Rosenbaum
                                            Amazon
                                            Track(s)
                                            • Pop-Up Session

                                            Monday, March 18, 4:15 PM - 5:15 PM

                                            • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                                            A practical and insightful crash course on helping new aspiring designers, production managers, and retailers who want to start their own private label line succeed from a pro who has been in the industry for over 25 years....
                                            Speaker(s)
                                            Speaker
                                            Mercedes Gonzalez
                                            Global Purchasing Companies
                                            Track(s)
                                            • Seminar

                                            Monday, March 18, 5:00 PM - 5:45 PM

                                            • Room: Show Floor, Booth #SL3056
                                            The future of retail for cannabis will be in mainstream outlets, where consumers seek the health and wellness benefits of cannabis through value-added varieties of consumer products they already use. This session will bring to life the parallels between many consumer products today that are geared to specific consumer needs, and... Read More
                                            Speaker(s)
                                            Speaker
                                            Craig Binkley
                                            President
                                            PRØworks, Consumer Brands Product Group of PRØHBTD
                                            Track(s)

                                              Monday, March 18, 5:00 PM - 6:00 PM

                                              • Room: Show Floor, C3133
                                              Learn the basics of Visual Merchandising and how they build the foundation to drive store sales while creating a better shopping experience. Identify your best merchandising standards and visualize positive store sales....
                                              Speaker(s)
                                              Speaker/Presenter
                                              Joe Baer
                                              CEO and Co-Founder of ZenGenius, Inc.
                                              ZENGENIUS

                                                Tuesday, March 19, 9:00 AM - 9:30 AM

                                                • Room: Show Floor, Booth #SL3056
                                                Since the CBD Industry has exploded everyone is talking about the Endocannabinoid System, but what happens when the ECS is out of balance ...You may feel tired, achy, forgetful. In fact, researchers have found a correlation between and ECS Deficiency and several medical conditions like migraines, fibromyalgia, muscle spasms and... Read More
                                                Speaker(s)
                                                Speaker
                                                Stacy Self
                                                Miracle Nutritional Products
                                                Track(s)

                                                  Tuesday, March 19, 9:30 AM - 10:30 AM

                                                    Speaker(s)
                                                    • Seminar
                                                    • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                                                    Speaker(s)
                                                    Track(s)
                                                    • Seminar

                                                    Tuesday, March 19, 10:00 AM - 10:45 AM

                                                    • Room: Show Floor, Booth #C3124
                                                    In this workshop, you will learn the key principles for steadily boosting the discoverability of your brand and products on Amazon. Learn the critical importance of optimizing your product listings for conversions and leveraging that data to increase your organic sales using highly targeted advertising. Learn about crucial performance metrics... Read More
                                                    Speaker(s)
                                                    Speaker/Presenter
                                                    Charles Jackson
                                                    Stamps
                                                    Speaker/Presenter
                                                    Jared Bucci
                                                    Brightpearl
                                                    Track(s)

                                                      Tuesday, March 19, 10:00 AM - 11:00 AM

                                                      • Room: Show Floor, Booth #SL3056
                                                      Speaker(s)
                                                      Track(s)
                                                        • Room: Show Floor, C3133
                                                        Speaker(s)
                                                        Track(s)
                                                        • Breakout

                                                        Tuesday, March 19, 10:30 AM - 10:45 AM

                                                        • Room: Central Hall Lobby
                                                        More and more brands like Amazon, Stitch Fix and Trunk Club are catering to shopper’s tendencies by offering Try Before You Buy (TBYB), where many items go out and most come back. Does this represent a fantastic sales opportunity or a hellish returns scenario? With returns predicted to reach $1 trillion... Read More
                                                        Speaker(s)
                                                        Speaker/Presenter
                                                        JUSTIN PRESS
                                                        BRIGHTPEARL
                                                        Track(s)
                                                        • Pop-Up Session

                                                        Tuesday, March 19, 10:45 AM - 11:45 AM

                                                        • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                                                        This panel is ideal for those who are currently sourcing direct from a factory or agent and receving damaged product. Learn from experts how to manage your factory from afar and get the product quality you expect and review the logistics of getting the products from the factory to your... Read More
                                                        Speaker(s)
                                                        Panel Moderator
                                                        Brandon Andrews
                                                        CoFounder / Editor in Chief
                                                        The Private Label Insider
                                                        Panelist
                                                        Chad Schofield
                                                        BoxC Logistics
                                                        Panelist
                                                        Farah Bhatti
                                                        Buchalter
                                                        Panelist
                                                        Nathan Resnick
                                                        Sourcify
                                                        Track(s)
                                                        • Panel

                                                        Tuesday, March 19, 11:00 AM - 11:15 AM

                                                        • Room: Central Hall Lobby
                                                        Reviews are everywhere, on Amazon, Yelp and Google. According to BrightLocal, 95% of consumers between the ages of 18 and 34 read reviews for local businesses in 2018 and 91% trust online reviews as much as personal recommendations. This session will cover how to handle your positive and critical reviews... Read More
                                                        Speaker(s)
                                                        Speaker/Presenter
                                                        Genna Gold
                                                        YELP
                                                        Track(s)
                                                        • Pop-Up Session

                                                        Tuesday, March 19, 11:00 AM - 11:45 AM

                                                        • Room: Show Floor, Booth #C3124
                                                        With Amazon setting the bar for your customers’ digital expectations, companies are under increasing pressure to deliver an online experience that meets that of the ecommerce giant. How do you compete?  Fortunately, dozens of sophisticated software platforms are now available for you to consider. Many of these platforms will deliver... Read More
                                                        Track(s)

                                                          Tuesday, March 19, 11:30 AM - 11:45 AM

                                                          • Room: Central Hall Lobby
                                                          Did you know you can use your physical store’s technology to onboard shoppers to your e-commerce website, loyalty program, social media accounts, and more? Presenting PromoPRNT, an innovative way to use your existing technology to deliver promotions, advertisements, and miscellaneous messages such as now hiring, store hours, and links to... Read More
                                                          Speaker(s)
                                                          Speaker/Presenter
                                                          David Salisbury
                                                          Track(s)
                                                          • Pop-Up Session

                                                          Tuesday, March 19, 11:30 AM - 12:00 PM

                                                          • Room: Show Floor, Booth #SL3056
                                                          David Zeuner, CEO of Miracle Nutritional Products,  will discuss how to decide what products you need to sell, to your existing customer base. He will teach how to identify if it is best for customers to private label others products or sell an existing brand. He will discuss the pitfalls... Read More
                                                          Speaker(s)
                                                          Speaker
                                                          David Zeuner
                                                          Founder & CEO
                                                          Miracle Nutritional Products
                                                          Track(s)

                                                            Tuesday, March 19, 11:30 AM - 12:30 PM

                                                            • Room: Show Floor, C3133
                                                            How long have you been trying to increase sales and get people to come to your store? Are you ready to hit that next level? There is a science to moving out the most product and putting more cash in your pocket.  If you are guessing, you’re losing money.  Cathy... Read More
                                                            Speaker(s)
                                                            Speaker/Presenter
                                                            Cathy Donovan Wagner
                                                            RETAILMavens
                                                            Track(s)
                                                            • Breakout

                                                            Tuesday, March 19, 12:00 PM - 1:00 PM

                                                            • Room: Central Hall Lobby
                                                            When was the last time you gave your store a fresh coat of paint, new carpeting or simply spiffed up the sales floor? Last year? Five years ago? Never?  If a complete remodel isn’t in the cards any time soon, you won’t want to miss this important presentation. From the... Read More
                                                            Speaker(s)
                                                            Speaker/Presenter
                                                            Georganne Bender
                                                            Kizer & Bender Speaking
                                                            Speaker/Presenter
                                                            Rich Kizer
                                                            Kizer & Bender
                                                            Track(s)

                                                              Tuesday, March 19, 12:30 PM - 1:30 PM

                                                              • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                                                              Strategies to use shipping direct from your factory or supplier to your customers for savings and growth. Save time to market by shrinking the supply chain. Save money by shipping international orders efficiently. Grow revenue by expanding to new markets around the world. Grow your business by market testing new... Read More
                                                              Speaker(s)
                                                              Speaker
                                                              Chad Schofield
                                                              BoxC Logistics
                                                              Track(s)
                                                              • Seminar

                                                              Tuesday, March 19, 1:00 PM - 1:45 PM

                                                              • Room: Show Floor, Booth #C3124
                                                              Speaker(s)
                                                              Track(s)
                                                              • Panel
                                                              • Room: Show Floor, Booth #C3124
                                                              Speaker(s)
                                                              Track(s)
                                                              • Regular Session

                                                              Tuesday, March 19, 1:00 PM - 2:00 PM

                                                              • Room: Show Floor, C3133
                                                              Speaker(s)
                                                              Track(s)
                                                              • Breakout
                                                              • Room: Show Floor, Booth #SL3056
                                                              Speaker(s)
                                                              Track(s)

                                                                Tuesday, March 19, 1:15 PM - 1:30 PM

                                                                • Room: Central Hall Lobby
                                                                More and more brands like Amazon, Stitch Fix and Trunk Club are catering to shopper’s tendencies by offering Try Before You Buy (TBYB), where many items go out and most come back. Does this represent a fantastic sales opportunity or a hellish returns scenario? With returns predicted to reach $1 trillion... Read More
                                                                Speaker(s)
                                                                Speaker/Presenter
                                                                JUSTIN PRESS
                                                                BRIGHTPEARL
                                                                Track(s)
                                                                • Pop-Up Session

                                                                Tuesday, March 19, 1:45 PM - 2:45 PM

                                                                • Room: Show Floor, Booth #C3124
                                                                Amazon is the #1 search engine in the United States, with almost 60% of product searches starting on the marketplace.  And, with almost 50% of U.S. Ecommerce sales volume happening on Amazon, a compelling revenue opportunity presents itself to product sellers.  Additionally, with Amazon Business, Amazon’s burgeoning B2B effort, new opportunities exist for... Read More
                                                                Speaker(s)
                                                                Speaker
                                                                Brian Beck
                                                                SVP of Strategy
                                                                Guidance
                                                                Track(s)
                                                                • Seminar

                                                                Tuesday, March 19, 2:00 PM - 2:15 PM

                                                                • Room: Central Hall Lobby
                                                                Are you providing your customers with a good brand experience, both online and off? Come learn how linking your brand across channels will help make a lasting impression on shoppers, bringing them back over and over again....
                                                                Speaker(s)
                                                                Speaker/Presenter
                                                                Caro Jang
                                                                Lightspeed POS
                                                                Track(s)
                                                                • Pop-Up Session

                                                                Tuesday, March 19, 2:00 PM - 2:45 PM

                                                                • Room: Show Floor, Booth #C3124
                                                                Speaker(s)
                                                                Speaker
                                                                Barbara Boschen
                                                                Track(s)
                                                                • Regular Session

                                                                Tuesday, March 19, 2:15 PM - 2:45 PM

                                                                • Room: Show Floor, Booth #SL3056
                                                                An educational session about the importance of picking the right business and brand partners in the rapidly changing and expanding hemp and CBD industries. The session covers topics including the importance of compliance, due-dillegance, the legalities surrounding hemp and CBD, and how to find brand partners for your business that... Read More
                                                                Speaker(s)
                                                                Speaker
                                                                Andrew Koussevitzky
                                                                Miracle Nutrition
                                                                Track(s)

                                                                  Tuesday, March 19, 2:30 PM - 2:45 PM

                                                                  • Room: Central Hall Lobby
                                                                  Often referred to as a “service fee” or “handling charge”, surcharges are additional expenses applied on top of already existing shipping fees. Varying from temporary surcharges – such as holiday surcharges applied during peak shipping periods – to permanent fees that range from fuel surcharges to large package surcharges, there... Read More
                                                                  Speaker(s)
                                                                  Speaker/Presenter
                                                                  Brian Gibbs
                                                                  Founder & President of Refund Retriever
                                                                  Refund Retriever, LLC
                                                                  Track(s)
                                                                  • Pop-Up Session

                                                                  Tuesday, March 19, 2:30 PM - 3:30 PM

                                                                  • Room: Show Floor, C3133
                                                                  It’s no secret that customers use online reviews to make decisions about where they’ll spend money. But do you know how to use your reviews to increase customer loyalty and get new customers? This session will dive into how to handle positive and critical reviews, and the newest tools you... Read More
                                                                  Speaker(s)
                                                                  Speaker/Presenter
                                                                  Genna Gold
                                                                  YELP
                                                                  Track(s)
                                                                  • Breakout

                                                                  Tuesday, March 19, 3:00 PM - 3:30 PM

                                                                  • Room: Central Hall Lobby
                                                                  Want to build your e-commerce business to 7-plus figures despite a competitive marketplace? Join this panel discussion featuring sellers that have done this and continue to lead the path in e-commerce success. Expect to gain realistic strategies to help your business reach 7-figures... or more! ...
                                                                  Speaker(s)
                                                                  Speaker/Presenter
                                                                  John Lawson
                                                                  ColderICE Media
                                                                  Track(s)
                                                                  • Panel

                                                                  Tuesday, March 19, 3:00 PM - 3:45 PM

                                                                  • Room: Show Floor, Booth #C3124
                                                                  Speaker(s)
                                                                  Speaker
                                                                  Youn Chung
                                                                  DAL ENTERPRISES
                                                                  Track(s)
                                                                  • Regular Session

                                                                  Tuesday, March 19, 3:00 PM - 4:00 PM

                                                                  • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                                                                  Speaker(s)
                                                                  Track(s)
                                                                  • Seminar
                                                                    Speaker(s)
                                                                    • Seminar

                                                                    Tuesday, March 19, 3:45 PM - 4:00 PM

                                                                    • Room: Central Hall Lobby
                                                                    Join Attorney CJ Rosenbaum has he shares how you can draft your own Plan of Action for Amazon. Attendees can expect to learn how to identify the root cause of the problem with your account (perceived or an actual issue), persuasively draft an Immediate Corrective Action plan and craft the... Read More
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    CJ Rosenbaum
                                                                    Rosenbaum Famularo, P.C.
                                                                    Track(s)
                                                                    • Pop-Up Session

                                                                    Tuesday, March 19, 4:15 PM - 4:30 PM

                                                                    • Room: Central Hall Lobby
                                                                    The world of e-commerce is growing bigger and more complex every year. Online sellers now have to choose buyer personas to target, which marketplaces to sell on, and which software best suits their needs and ability to scale. With the rapid evolution of Amazon and the growing dominance of sites... Read More
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    Tim Bildstein
                                                                    Sales Manager
                                                                    SellerActive
                                                                    Track(s)
                                                                    • Pop-Up Session

                                                                    Tuesday, March 19, 4:15 PM - 5:15 PM

                                                                    • Room: C3154 - Source Direct Seminar Stage (Central Hall)
                                                                    This presentation covers the intricacies of importing goods from overseas and the pitfalls to expect, especially if you are a first time importer. Kim Daniels, a licensed Customs Broker and highly regarded Customs expert, discusses the ins and outs of the customs process. From what you need to know at... Read More
                                                                    Speaker(s)
                                                                    Speaker
                                                                    Kimberly Daniels
                                                                    CEO
                                                                    Mercantile Logistics & International Trade, Inc.
                                                                    Track(s)
                                                                    • Seminar

                                                                    Tuesday, March 19, 4:45 PM - 5:00 PM

                                                                    • Room: Central Hall Lobby
                                                                    At least thirty percent of all products ordered online are returned. And, ninety-five percent of online shoppers say they will buy from an e-tailer again if the returns experience is easy and convenient. With numbers like those, it’s evident that a clear and flexible package returns policy and process is... Read More
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    Kevin Shreves
                                                                    Stamps
                                                                    Track(s)
                                                                    • Pop-Up Session

                                                                    Tuesday, March 19, 5:15 PM - 5:30 PM

                                                                    • Room: Central Hall Lobby
                                                                    It’s your single largest expense. And is your most important one.  Are you using your inventory to grow your business?  Or is it strangling you?  You work hard to make good decisions about how much to order and when to bring it in.  Do you know the connection between your... Read More
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    Cathy Donovan Wagner
                                                                    RETAILMavens
                                                                    Track(s)
                                                                    • Pop-Up Session

                                                                    Wednesday, March 20, 9:30 AM - 9:45 AM

                                                                    • Room: Central Hall Lobby
                                                                    Amazon Sellers need to know which IP complaints are clearly baseless and which may have merit.  Attorney CJ Rosenbaum will teach Amazon Sellers how to respond to both types of complaints in a manner that is likely to result in the complaint being withdrawn.  ...
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    CJ Rosenbaum
                                                                    Rosenbaum Famularo, P.C.
                                                                    Track(s)
                                                                    • Pop-Up Session

                                                                    Wednesday, March 20, 10:00 AM - 10:15 AM

                                                                    • Room: Central Hall Lobby
                                                                    The world of e-commerce is growing bigger and more complex every year. Online sellers now have to choose buyer personas to target, which marketplaces to sell on, and which software best suits their needs and ability to scale. With the rapid evolution of Amazon and the growing dominance of sites... Read More
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    Tim Bildstein
                                                                    Sales Manager
                                                                    SellerActive
                                                                    Track(s)
                                                                    • Pop-Up Session

                                                                    Wednesday, March 20, 10:30 AM - 10:45 AM

                                                                    • Room: Central Hall Lobby
                                                                    Reviews are everywhere, on Amazon, Yelp and Google. According to BrightLocal, 95% of consumers between the ages of 18 and 34 read reviews for local businesses in 2018 and 91% trust online reviews as much as personal recommendations. This session will cover how to handle your positive and critical reviews... Read More
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    Genna Gold
                                                                    YELP
                                                                    Track(s)
                                                                    • Pop-Up Session

                                                                    Wednesday, March 20, 11:00 AM - 11:15 AM

                                                                    • Room: Central Hall Lobby
                                                                    There are 4 steps to moving out the most inventory ever AND putting the most cash in your pocket. This is not about just doing a sale.  There is a science to all of retail inventory management – and this part is EASY to use once you know the 4... Read More
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    Cathy Donovan Wagner
                                                                    RETAILMavens
                                                                    Track(s)
                                                                    • Pop-Up Session

                                                                    Wednesday, March 20, 11:30 AM - 11:45 AM

                                                                    • Room: Central Hall Lobby
                                                                    Shipping and shopping go hand-in-hand nowadays, which is why an effective shipping strategy should be at the top of your priority list.  Join Refund Retriever’s Founder and President as he shares five ways to help you evaluate your current shipping efforts and strengthen your parcel efficiency. You’ll learn ways to... Read More
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    BRIAN GIBBS
                                                                    REFUND RETRIEVER
                                                                    Track(s)
                                                                    • Pop-Up Session

                                                                    Wednesday, March 20, 1:15 PM - 1:30 PM

                                                                    • Room: Central Hall Lobby
                                                                    Loyalty programs, are they really worth it? Lightspeed tells you why rewarding customers means making more profits. Learn about how a loyalty program can help you distinguish between your most and least valuable customers. Next step? Turn those most valuable customers into repeat buyers. ...
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    Caro Jang
                                                                    Lightspeed POS
                                                                    Track(s)
                                                                    • Pop-Up Session

                                                                    Wednesday, March 20, 1:45 PM - 2:00 PM

                                                                    • Room: Central Hall Lobby
                                                                    The subscription e-commerce market is multiplying by leaps and bounds. In fact, it has grown by more than 100% a year over the past 5 years, with around 3,500 subscription box e-tailers vying for consumer attention. And, while the most successful subscription businesses seem to have a business model that... Read More
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    Kevin Shreves
                                                                    Stamps
                                                                    Track(s)
                                                                    • Pop-Up Session

                                                                    Wednesday, March 20, 2:15 PM - 2:30 PM

                                                                    • Room: Central Hall Lobby
                                                                    Did you know you can use your physical store’s technology to onboard shoppers to your e-commerce website, loyalty program, social media accounts, and more? Presenting PromoPRNT, an innovative way to use your existing technology to deliver promotions, advertisements, and miscellaneous messages such as now hiring, store hours, and links to... Read More
                                                                    Speaker(s)
                                                                    Speaker/Presenter
                                                                    David Salisbury
                                                                    Star Cloud Services
                                                                    Track(s)
                                                                    • Pop-Up Session
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